At The Slime Shop, we are dedicated to providing high-quality products and exceptional customer service. We understand that sometimes returns may be necessary, and we strive to make the process as smooth as possible. Below is our returns policy:

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Full Refund for Items Not as Described: If you receive a slime product that does not match the description on our website or fails to meet reasonable expectations, we offer a full refund. Please contact us within 14 days of receiving the product to initiate the return process. We may request photographic evidence or further information to facilitate the return.

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Damaged or Defective Items: In the unlikely event that your slime arrives damaged or defective, please notify us immediately. We will gladly provide a replacement or issue a full refund, including any shipping costs associated with returning the item.

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Change of Mind: If you decide to return an item due to a change of mind, we accept returns within 14 days of delivery. However, please note that the item must be unused, in its original packaging, and in resaleable condition. Return shipping costs for change-of-mind returns are the responsibility of the customer.

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Refund Processing: Once we receive your returned item and verify its condition, we will process your refund promptly. Refunds will be issued to the original method of payment, unless otherwise agreed upon.

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How to Initiate a Return: To initiate a return, please contact our customer service team at info@theslimeshop.co.uk. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide any necessary instructions.

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Exclusions: Please note that certain items, such as personalised or custom-made slime, may not be eligible for return unless they are damaged or defective.

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Additional Information: For hygiene reasons, we cannot accept returns on opened or used slime unless it is damaged or defective. We reserve the right to refuse returns that do not meet our return policy criteria.

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Policy Updates: The Slime Shop reserves the right to update or modify this returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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At The Slime Shop, customer satisfaction is our top priority. If you have any questions or concerns regarding our returns policy or your specific situation, please don't hesitate to contact us. Thank you for choosing The Slime Shop!